Complaint Escalation Matrix
Customer Care Number
8338892233, 8338893344, 8338894455
Complaint Centre shall :
- a. At the time of registering of the complaint, communicate, through call, to the consumer the ticket number, date and time of registration of the complaint.
- b. Update the system with the date and time of registration of the complaint, ticket number assigned.
On Completion of action on a complaint :
- a. Communicate to the consumer, through sms, on resolving the complaint; and
- b. Update the system with the details of action taken.
- c. If the complaint is not resolved to the satisfaction of the consumer, the consumer can appeal to Appellate Authority within thirty days of closure of complaint.
Turnaround Time for Onsite Support :
- a. Residential Broadband Customers – Within 24-48 hours or before.
- b. Business Broadband Customers – Within 12-24 hours or before.
- c. Leased Line Customers – Within 1-4 hours or before
Incase issues are not addressed, Customers can reach out to the below contact numbers
- Support Email : support@wiretel.in
- Sales & Marketing Email : hello@wiretel.in
- Support Officer : soumya.sahu@wiretel.in
- Chief Marketing Officer : nalini@wiretel.in
- Chief Executive Officer : abhijeet.panda@wiretel.in